Why isn’t my Hearing Aid Working: A Troubleshooting Guide for at Home

As with any device, hearing aids may occasionally act up. Since hearing aids are placed deep in your ear canals, it is not uncommon for issues to arise. Listed below are some of the most common issues Alexandria Hearing Centers sees in our office, along with simple troubleshooting tips you can do to fix them from your home.

Loss of sound/weak amplification

1. Is your hearing aid battery working (either disposable or rechargeable)?
   • Rechargeable Devices – Ensure the hearing aid is charged by visualizing the green LED light on the back of the aid while in the charger. If you do not visualize a green LED light on the back of the hearing aid after it has been on the charger for 3 hours.
   • Battery Operated Devices – Ensure the battery is fresh and the battery door is completely closed. Also, ensure the battery is placed correctly in the hearing aid. The “+” marker should be face up in the device. If it is upside down, the hearing aid will not power on.
2. Is the hearing aid clogged?
   • Ear wax and debris from your ear canal can build up in the wax guard, dome and/or tubing of your device. Clean the hearing aid with a dry cloth or alcohol prep pad. Replace the wax guard and dome (see images below).

If these troubleshooting tips do not resolve the problem, please contact Alexandria Hearing Centers at (703) 372-9792 or click here to schedule a service appointment so we can help you get back to hearing more of life’s special moments.